Administrative Services

GuideWell Source is a leading administrative services company providing full-service, administrative business solutions for health programs.

GuideWell Source, headquartered in Jacksonville, Florida is the corporate shared services and parent company of its wholly owned subsidiaries First Coast Service Options, Inc. (First Coast) and Novitas Solutions, Inc. (Novitas), and GuideWell Allegiance, Inc.

Guided by our values of doing the right things, the right way, the GuideWell Source family of companies is committed to conducting business with integrity and operational excellence while continuously improving our organization and business processes and providing fiscal responsibility in service to our customers. Our family of companies has strong relationships with business partners like the Centers for Medicare and Medicaid Services (CMS); deep traditional Medicare knowledge, and strong program management capabilities necessary to service health plans, payors and government sponsored healthcare programs.

Our vision which includes maximizing market share and delivering exceptional service to a diversified customer base aligns with the innovating and changing marketplace of healthcare solutions. We will achieve this through leveraging our deep knowledge and relationships as well as our core capabilities and remaining true to our mission of providing best value administrative services.

First Coast and Novitas provide administrative and claims processing services for state and federal health care programs such as Medicare and Medicaid. First Coast and Novitas contract with CMS to provide quality Medicare administrative services throughout the United States to more than eleven million beneficiaries and the five hundred thousand health care providers who care for them. The services provided include claims processing, customer service, appeals adjudication, education and outreach activities, and functions that help promote the integrity of Medicare program payments. First Coast is the Part A and Part B Medicare Administrative Contractor (MAC) for Florida, Puerto Rico, and the U.S. Virgin Islands (Jurisdiction N). Novitas is the MAC for Delaware, District of Columbia, Maryland, New Jersey, and Pennsylvania (Jurisdiction L) as well as Arkansas, Colorado, Louisiana, Mississippi, New Mexico, Oklahoma and Texas (Jurisdiction H). As MACs, First Coast and Novitas represent approximately one-third of the entire Part A and Part B Medicare landscape.

A Broad View on Health

GuideWell Source is a member of the GuideWell family of forward-thinking companies. GuideWell, a not-for-profit mutual holding company, is the parent to GuideWell Source, GuideWell Connect and GuideWell Health and a leading health insurer in the state of Florida as well as a Foundation dedicated to helping people achieve better health.

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